Shipping policy
Shipping Policy
Thank you for shopping with us! We strive to process and ship your orders as quickly as possible. Below are the details of our shipping policy:
Processing Time
- In-Stock Items: Orders are typically processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with tracking information.
- Pre-Orders: Items that are on pre-order status can take up to 5 weeks to be processed and shipped. The estimated shipping date for pre-order items will be provided at checkout and in your order confirmation email.
Shipping Methods & Delivery Times
- Standard Australian Shipping: Delivery within 5-7 business days.
- Express Australian Shipping: Delivery within 2-4 business days.
- New Zealand & United Kingdom: Delivery within 5-11 business days.
- Canada: Delivery within 11-18 business days
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EU: Delivery within 10-20 business days
Please note that delivery times may vary based on your location and external factors such as weather or carrier delays.
Shipping Costs
- Domestic Orders: Shipping costs are calculated at checkout based on your order and your shipping address. Free standard shipping is available on orders over $AUD 90.
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International Orders:
If the country you’d like to ship to isn’t available on our website, please contact us at skepmelb@gmail.com.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your delivery.
Shipping Issues
If you experience any issues with your shipment, please contact our customer support team at skepmelb@gmail.com with your order number and details of the issue. We are here to help resolve any concerns you may have.
Contact Us
For any questions or concerns regarding our shipping policy, please reach out to our customer service team at skepmelb@gmail.com.